Adhoc Support is the world’s first global, community-powered consumer advocacy platform. Here, you are never alone—your complaints and problems are resolved swiftly and transparently with collective strength and expert support.
Join us and experience the power of collective action!
Who is Adhoc Support for?
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- Wants to resolve consumer complaints quickly and efficiently.
- Is tired of battling companies and service providers alone.
- Wants their consumer rights to be truly enforced.
- Is open to learning from the experiences of others.
- Values expert support, transparency, and data protection.
Why join?
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- Mass Complaint Handling: Collective action delivers faster results in similar cases.
- Expert Support: Legal and consumer protection specialists assist you throughout the process.
- AI-Powered Innovation: Fast, accurate administration via a smart system.
- International Community: Wherever you live, you’re welcome.
- Transparency & Data Protection: You’re informed at every step; your data is always secure.
- Continuous Improvement: The platform evolves based on community feedback.
- User-friendly Online Platform: Launch your complaint in minutes.
- True Community Experience: We share success stories and support each other.
How does it work? – Step by Step
1. Registration
Fill in the online form. Pay the annual membership fee (12 GBP). Activate your account via the email link.
2. Submit your complaint
Log in to your account. Click “Submit a Complaint”. Complete the form, upload necessary documents, and send your complaint. Our experts will respond shortly.
3. Complaint Handling and Community Support
Your case is handled by our experts. For similar complaints, group action may be launched. You’ll receive continuous progress updates.
4. Success Stories & Sharing Experiences
Once your case is closed, you can share your experience with the community and learn from others in our forums.
Frequently Asked Questions
- What is the Adhoc Support community?
- A unique online platform where consumers collectively, with expert help, resolve their complaints—making us stronger together against companies.
- How much does it cost to join?
- The annual membership fee is 12 GBP, covering technical infrastructure, expert support, and community operations.
- How many complaints can I submit?
- Each user can submit up to 10 complaints per month (fair usage policy).
- What if my complaint isn’t resolved?
- You’ll receive expert advice on next steps, or group action may be initiated to increase pressure on the service provider.
- How is my data protected?
- We strictly follow data protection laws; your data is used only for complaint handling, and you can request deletion at any time.
- Can I leave the community?
- Yes, you can request deletion of your data at any time; this will be processed according to our Privacy Notice.
- How is Adhoc Support different from individual complaint handling?
- With collective action, expert support, and full transparency, you achieve faster, more effective, and more successful results than going alone.
- What types of issues do you help with?
- Any consumer complaint (faulty product, poor service, contract breaches, compensation, etc.)—for individuals and groups alike.
Funding, Costs, and Sustainability
Note: Adhoc Support CIC is not externally funded or a “free-to-run” organisation!
Our operations are self-funded: Community costs—including legal, professional, and administrative expenses—are covered proportionally by member, user, and supporter fees and donations.
In some cases, the collective fund may pre-finance costs, but everyone must contribute fairly towards shared goals for sustainability. Contribution scales, proportions, and terms are always communicated in writing before collective actions/projects begin.
The Adhoc Support CIC Sustainability Model
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- Membership fees: Annual fee ensures fair and transparent contributions to the collective fund.
- Service fees: Special services carry transparent, pre-set fees.
- Donations & Support: Anyone can contribute at any time, supporting those in need.
- Project-based contributions & success fees: Financial gains from group action are shared with the community fund (typically 10–20%).
Pre-financing and Cost Sharing
Some costs are pre-financed by the collective fund and later shared proportionally among all project participants, so no one bears the burden alone. If someone is unable to contribute, the community will help—support is always available.
Transparency & Legality
Adhoc Support CIC operates as a UK “Community Interest Company” (CIC). All costs, fees, and contributions are clearly communicated and documented, effective only with member approval.
What’s in it for you?
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- You’re not alone: Community means sharing costs and efforts together.
- Transparent, fair, predictable: Costs are known in advance—no hidden charges or unknown risks.
- Everyone takes part: Proportional contribution is the key to our success and sustainability.
The foundation of Adhoc Support CIC’s sustainability is that everyone—member, client, or supporter—contributes fairly and transparently, ensuring long-term, responsible, community-minded support.
What do members who’ve found solutions with Adhoc Support say?
“On my own, I couldn’t get anywhere, but thanks to the power of the community, my complaint was finally resolved!”
– Sarah, Manchester
“Customer support kept me informed at every stage, and I felt supported throughout.”
– James, Birmingham
“I battled for months with a faulty laptop, but after reporting the issue with Adhoc Support, the retailer finally replaced it.”
– Mark, Bristol
“My flight was cancelled and the airline refused compensation, but with the community’s help, I finally got my money back.”
– Claire, Edinburgh
“I didn’t receive my order from an online shop and got no response. Thanks to Adhoc Support’s complaint system, the issue was sorted out quickly.”
– Daniel, Leeds
“It was reassuring to see I wasn’t alone—others had the same mobile phone fault, so together we got it fixed faster.”
– Emily, Cardiff
“With group action, we managed to get the provider to finally address our complaint—otherwise, I wouldn’t have stood a chance.”
– John, London
Join now
Submit a complaint