Our Legal Mandate and Non-Profit Model
Adhoc Support CIC is a registered UK Community Interest Company (Company No. 16306685) legally constituted under The Companies Act 2006. Our primary objective, as stated in our Articles of Association, is to carry on activities which benefit the community.
Crucially, we operate with a statutory asset lock, which is a legal guarantee that all revenue and any surplus generated are reinvested to support our community mission and cannot be used for the private gain of members or directors. This non-profit structure ensures our impartiality and reinforces that our core purpose is consumer advocacy, not commercial profit.
The Adhoc Support Resolution Process
If your organisation is the subject of an aggregated complaint, we will follow a strict, confidential, and professional 3-step process:
- Step 1: Aggregate & Verify: Our platform securely collects individual consumer complaints concerning a potential systemic issue. This process is handled confidentially under strict data protection protocols. Our AI and team of human experts—including legal and IT specialists—analyse this data to verify claims and establish evidence of a systemic pattern.
- Step 2: Structured Reporting: The verified findings are compiled into a single, evidence-based report. This document is clear, concise, and actionable, removing the noise of unstructured feedback and presenting the core issue with factual clarity.
- Step 3: Facilitated Resolution: We present this structured report to your organisation through a confidential channel. This creates a formal opportunity to address the root cause of the grievance directly and constructively, based on verified data.
Business Engagement and Service Fees
To facilitate the formal resolution process, Adhoc Support CIC requires a service fee from the engaged business. This fee is not for profit, but is essential to cover the significant operational costs associated with our expert-led work, including:
- In-depth legal and technical analysis of aggregated data.
- AI-powered pattern recognition and data verification.
- The time and resources of our expert consumer rights advisors and mediators.
- Secure platform administration and confidential communication channels.
This approach is a core component of our sustainable, non-profit business model, as documented in our official Introduction Document. It allows us to operate independently while providing a robust, professional framework for resolution. Engaging with this process and covering its operational cost is a tangible demonstration of Corporate Social Responsibility.
A Commitment From Our Leadership
Zoltan Petrasovits
Co-Founder & CEO
“My vision, since pioneering internet communities in the ’90s, has always been to use technology for social good. Adhoc Support is the culmination of that work. We offer a bridge between businesses and their customers built on trust and transparency, turning potential conflict into an opportunity for accountability and real improvement.”
Geza Koczian
Co-Founder & CTO/COO
“My background is in designing robust, high-performance systems for industry and research. For businesses engaging with us, this means our platform isn’t just a concept; it’s a secure, scalable, and scientifically rigorous tool for data analysis and confidential communication. We provide clarity, not just data.”
Frequently Asked Questions
- Is Adhoc Support a public shaming platform?
- No. Our process is designed for confidential and constructive resolution. Public advocacy is a measure of last resort, reserved for circumstances where a business refuses to engage in a good-faith effort to address verified, systemic harm to consumers.
- How is this different from a standard review site or social media?
- We are not a public forum for venting. We are a professional advocacy platform focused on achieving a resolution. We verify complaints, aggregate data, and facilitate a structured, evidence-based dialogue away from the public eye.
- What does engagement involve and what are the service fees?
- Engagement involves a commitment to a good-faith resolution based on the structured, verified findings we provide. Service fees, which are determined by the scope and complexity of the aggregated case, are part of our sustainable business model and cover our non-profit operational costs. Please contact us to discuss the specific service agreement related to your case.
- Is this process compliant with data protection law?
- Yes. Adherence to the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) is a core tenet of our operations. All personal data is handled confidentially and is only presented to a business in an aggregated or anonymised format, unless explicit consent is given for a specific action. Our Data Protection Officer, Mr. Geza Koczian, oversees all compliance at dataprotection@adhocsupport.org.
Engage with Our Resolution Process
A constructive engagement with Adhoc Support CIC is a direct investment in customer trust, brand integrity, and a fairer marketplace.