Our promise to you: You are not alone. At Adhoc Support, our promise is simple: we exist to protect your rights, your privacy, and your interests as a valued member of our community. We are here for you in every challenge. All of us, together!
Our Promise to You: Core Commitments
- Your Confidentiality is Our Highest Priority: We promise to safeguard your personal information. We never sell your data and we do not perform marketing profiling. Your story is kept private and secure, protected under strict UK GDPR and EU GDPR standards. To guarantee this, all data is stored on secure, ISO 27001 certified servers in Germany and is never transferred outside the UK/EEA. Even our e-signature platform is self-hosted, meaning your data is not shared with any third-party cloud services. Read our full Privacy Policy.
- We Are Your Tireless Advocate: Our promise is that every complaint will be listened to and taken seriously. No issue is too small. Our expert team and AI-powered technology work together to spot patterns, connect your case with others, and turn your individual voice into a powerful collective action for real change.
- A Non-Profit Mission-For You: Adhoc Support CIC is a registered UK Community Interest Company (CIC) with a statutory asset lock. Our promise is that every penny of surplus revenue is reinvested into our community mission-never into private profit. We work for the public good, not shareholders.
- Ethical and Accountable Governance: We promise to operate with integrity. As a CIC, we are legally accountable to the UK’s CIC Regulator and submit annual public reports on our community impact. Our operations are guided by a strict internal code of ethics to ensure we always act in the best interest of our community.
- Transparency in All We Do: We promise to be open and honest. We publish anonymised reports and share the results of our work, so you can see the impact you are making by being part of Adhoc Support. Our formal actions are legally sound and visible to all participating members.
- You Are Empowered and Supported: Our promise is genuine support-practical, emotional, and professional. You’ll always have a safe place to turn, helpful advice, and a powerful community behind you. Your journey becomes our shared mission.
Your Rights: What Our Promise Means for You
Under UK and EU GDPR, our promise guarantees you specific, enforceable rights over your data. You have:
- The Right to Be Informed: We will always provide clear, transparent information on how your data is used.
- The Right of Access: You can request a copy of all personal data we hold about you at any time.
- The Right to Rectification: You can have any inaccurate or incomplete information we hold about you corrected without delay.
- The Right to Erasure (The Right to Be Forgotten): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.
- The Right to Object: You can object to us processing your data. We must stop unless we have a compelling, legitimate reason to continue.
- The Right to Contact our DPO: Our independent Data Protection Officer is always available to help you with any questions or to exercise your rights.
All of Us, Together
Our promise is more than words-it’s the foundation of everything we do. If you have any questions about your rights or our commitments, please contact us or read our Privacy Policy. You are not alone. All of us, together!
Your Independent Data Protection Officer (DPO)
For any privacy or data protection concerns, you have a direct line to our DPO, who ensures your rights are upheld independently.
Mr Geza Koczian
dataprotection@adhocsupport.org