This guide explains what to do if you suspect you have been scammed. To submit a scam complaint or receive case support from Adhoc Support CIC, you must be a registered member and logged in to our secure online platform.
Join Adhoc Support or sign in to your member account to access all scam response and support services.
Join Adhoc Support or sign in to your member account to access all scam response and support services.
Step-by-Step: What to Do If You have Been Scammed
- Stop All Contact
Cease communication with the suspected scammer immediately. Do not reply to any messages, emails, or calls. - Protect Your Accounts
- Change your passwords (email, bank, shopping sites) as soon as possible. Use strong, unique passwords for each account.
- Contact your bank or card provider and alert them to the situation. Ask them to monitor or freeze your account if needed.
- If you shared sensitive details (ID, passport), contact the relevant authority for guidance (Action Fraud).
- Gather Evidence
- Save all emails, messages, or texts from the scammer.
- Record phone numbers, account names, website links.
- Download or screenshot bank statements and payment records.
- Report (as a Member)
- External Reporting (for Non-Members)
- Report to Action Fraud (England, Wales, Northern Ireland) or Police Scotland.
- Notify your bank or card provider. Many banks have dedicated fraud helplines.
- Report scam content to the relevant website or social media platform.
- You may also report to Trading Standards if a business is involved.
Reporting helps protect you and others from future scams.
- Know Your Rights
- You have rights under UK and EU law to fair treatment and data privacy.
- For more, see: Your Digital Rights and GDPR basics for consumers. (Full access for members.)
Important: All support, complaint submission, and follow-up is conducted online via the Adhoc Support CIC member portal.
We do not provide telephone or walk-in support.
For privacy/data protection queries only, contact our DPO: dataprotection@adhocsupport.org.
FAQs: What to Do if You have Been Scammed
- Can I get my money back?
- If you act quickly, your bank or card provider may be able to help. Adhoc Support CIC members can start secure complaints online. Non-members should contact their bank and Action Fraud immediately.
- Will reporting a scam affect my credit rating?
- No. Reporting a scam will not harm your credit score. It helps protect others and may help you recover losses.
- What if I gave away personal information?
- Change all passwords immediately, alert your bank, and monitor your accounts. Contact Action Fraud for further advice.
- How long does it take to resolve?
- Timelines vary. Member cases are tracked in your secure dashboard. Always keep records of all actions and communication.