Anyone can take action—membership not required for initial steps. This clear guide is for UK, EU, and international consumers. It shows how you can resolve issues yourself, escalate if needed, and what extra support Adhoc Support CIC offers if you join.
All public rights, regulatory links, and escalation steps are open access. Membership unlocks secure casework and collective advocacy.
All public rights, regulatory links, and escalation steps are open access. Membership unlocks secure casework and collective advocacy.
What Any Consumer Can Do—No Membership Needed
- Gather your evidence: Save emails, receipts, contracts, screenshots, and messages related to your complaint.
- Contact the business directly: Write to the company describing the problem, what you want resolved, and set a clear deadline for reply.
- Keep detailed records: Record dates, names, and all responses from the business.
- Consult your rights and escalation options: Read our FAQ, Digital Rights Guide, and Privacy Policy for guidance on what you can do.
- If unresolved: Use official escalation channels, such as:
UK: ICO, Trading Standards, CMA
EU: National DPA, European Consumer Centre
Anyone can contact their regulator. You do not need to be a member to get help from official bodies.
How Adhoc Support CIC Can Help (Members Only)
We offer secure complaint handling, collective advocacy, and expert support—but only for registered members (to protect your privacy and data).
See how our complaint platform works.
- Submit and track complaints via secure online dashboard
- Collective casework and expert mediation
- Anonymised, evidence-based reporting to businesses
- Regular progress updates and ongoing support
- Guided escalation and group advocacy when justified
Why Join?
- Full access to all complaint and case support tools
- Member-only evidence and document upload
- Collective impact: get results with others facing the same issue
- All casework handled with strict confidentiality and GDPR compliance
What’s Open to Everyone vs. Members Only
| Service/Support | Open to All | Members Only |
|---|---|---|
| Read guides & alerts | ✔️ | ✔️ |
| Download evidence templates | ✔️ | ✔️ |
| Ask for case-specific advice | — | ✔️ |
| Submit and track complaint cases | — | ✔️ |
| Secure document upload | — | ✔️ |
| Collective advocacy/escalation | — | ✔️ |
Need More Help?
FAQs: Business Complaints
- Can I get help if I’m not a member?
- Yes, all core complaint steps and regulatory escalation are open access. Membership is only needed for secure case handling and ongoing support.
- What if the business ignores my complaint?
- You can escalate directly to official regulators using the links above. Members can also request group action or mediation via our platform.
- Is my information ever public?
- No. All cases are confidential, and your data is never shared without explicit consent. See our Privacy Policy.
- How does Adhoc Support handle complaints?
- We verify, aggregate, and mediate complaints as a nonprofit, evidence-based community. See How it Works.
- Do I need to join to get template letters or read guides?
- No. All guides and downloadable templates are open to everyone.