Technology is only as good as the values that guide it. At Adhoc Support CIC, our use of artificial intelligence is built on a non-negotiable foundation of trust, transparency, and our non-profit commitment to you. This page explains the principles that govern our work and ensure our technology always serves our community.
Our Foundation: A Non-Profit Built for Community Benefit
Our commitment to ethics begins with our legal structure. Adhoc Support is a registered UK Community Interest Company (CIC) (No. 16306685), a specific type of non-profit organisation created to benefit the community rather than private stakeholders.
This structure, governed by UK law, includes a statutory “Asset Lock”, which legally guarantees that all our assets and surplus revenue are reinvested directly into our community mission. We do not have shareholders, ensuring our focus is always on the public good. Our core values of Justice, Transparency, and Empowerment are not just ideals; they are embedded in the legal framework of our organisation.
Your Data: Our Unwavering Commitment to Privacy
We understand that handling your complaint requires your trust. We are committed to protecting your data with the highest level of care, in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).
- Purpose Limitation: We only collect the data we need to help you. We will never sell your personal data, and we do not use it for direct marketing or automated profiling.
- Data Sovereignty & Security: All your personal data is stored on secure, ISO/IEC 27001 Certification certified servers in Germany. We guarantee that your data is never transferred outside the safe legal jurisdictions of the UK and European Economic Area (EEA).
- Platform Integrity: Our systems, including our self-hosted e-signature platform, are designed to be a confidential and secure environment, free from third-party cloud services that could access your data.
- Empowering Your Rights: We uphold your full data rights, including your right to access, rectify, or erase your information. You are always in control. For full details, please review our comprehensive Privacy Policy.
Our AI: Technology Guided by Human Values
We use custom-built Artificial Intelligence to make our advocacy more effective. However, its role is strictly defined by ethical principles to ensure it always serves our members fairly and transparently.
Our AI Ethics Principles
- AI for Insight, Not Judgement: Our AI is an analytical tool. Its purpose is to process large volumes of information to identify systemic patterns and connect individuals with similar complaints. It does not make automated decisions, and it has no authority to judge, approve, or reject your case.
- Human Oversight is Non-Negotiable: Our technology exists to empower our human experts. Every significant conclusion, report, and decision to take collective action is made by our professional team of legal, consumer rights, and IT specialists after a thorough review of the evidence.
- Fairness and Bias Mitigation: We are committed to ensuring our AI systems are fair and equitable. We actively monitor our analytical models to identify and mitigate potential biases, ensuring that our technology does not inadvertently disadvantage any group. Our development process includes fairness checks and regular reviews to uphold this principle.
- A Confidential System, Not a Public Forum: Your complaints are submitted to a secure, encrypted, and confidential system. We are not a public social media group or an open forum. This ensures your sensitive information is protected while we build a powerful, evidence-based case on your behalf.
Our Accountability in Practice
Our promises are backed by transparent and verifiable accountability structures.
- Regulatory Registration: Adhoc Support CIC is officially registered as a data controller with the UK Information Commissioner’s Office (ICO) under registration number ZB910118. This registration obliges us to comply with UK data protection law.
- Independent Oversight: You have a direct line to our independent Data Protection Officer (DPO), Mr Geza Koczian, for any questions or concerns about your data and privacy rights. He can be reached at dataprotection@adhocsupport.org.
- Public Reporting: As a CIC, we are required to file a public Community Interest Report with the UK government each year, detailing our activities and how they have benefited the community. This ensures our non-profit mission is upheld and externally verified.
- A Strict Ethical Code: All our staff and operations are governed by an internal Code of Ethics that mandates impartiality, fairness, and an unwavering focus on our community’s best interests.
Key Ethical Questions
- Is my data safe with Adhoc Support?
- Yes. Your data is protected by strict UK/EU GDPR standards, stored on secure ISO 27001 certified servers in the EEA, and is never sold or transferred internationally. Our systems are designed for confidentiality.
- Will my complaint be made public?
- No. Our platform is a secure and confidential complaint management system, not a public forum. Any information we publish is aggregated or anonymised, and only done so with a clear legal basis and respect for user privacy.
- Does an AI decide the outcome of my case?
- Absolutely not. Our AI is used only to identify patterns and assist our human team. All decisions about your case are made by our professional experts. We do not use automated decision-making.
- How do I know you are really a non-profit?
- Adhoc Support is a legally registered Community Interest Company (CIC) in the UK (No. 16306685). This status, including our statutory asset lock, is a matter of public record and requires us to submit an annual Community Interest Report to the UK government.
At Adhoc Support, we are building a future where technology serves humanity. Our ethical commitments are not just policies; they are the core of who we are. Your trust is our most important asset, and we are dedicated to earning it every day.