About Our Mission & Model
- 1. What is Adhoc Support CIC?
- Adhoc Support CIC is a global, non-profit Community Interest Company (CIC) registered in the UK (No. 16306685). Our mission is to represent and resolve consumer complaints by uniting individual voices into powerful, community-driven collective actions. We merge AI technology with grassroots advocacy to create a fairer and more just consumer landscape for everyone.
- 2. What does “Community Interest Company (CIC)” mean?
- A Community Interest Company (CIC) is a special type of limited company in the UK created for social enterprises that want to use their profits and assets for the public good. Our CIC status legally ensures that our primary goal is community benefit, not shareholder profit. We have a statutory “asset lock,” which guarantees that our assets and revenues are reinvested into our community mission.
- 3. Is Adhoc Support a law firm?
- No, Adhoc Support is not a law firm and does not provide formal legal representation. We are a community advocacy platform that acts as an expert liaison, connecting affected individuals with each other and with official legal or regulatory procedures. Our team includes legal specialists who provide guidance, but our primary role is to organise, analyse, and amplify community complaints.
- 4. Who is behind Adhoc Support?
- Adhoc Support CIC was co-founded by CEO Zoltan Petrasovits, an internet entrepreneur and digital pioneer since the 1990s, and CTO/COO Geza Koczian, an engineer and Senior Researcher at the University of Essex with deep expertise in AI and data systems. They are supported by an international team of specialists in consumer rights, IT security, and law.
How Our Platform Works
- 5. How does Adhoc Support help with my complaint?
- Our process is designed for collective impact. First, you submit your complaint through our secure and confidential platform. Our AI-powered system then analyses your case, identifies patterns, and connects you with others facing the same issue. This transforms isolated problems into a single, evidence-based collective complaint, giving us the leverage to negotiate with companies or escalate the issue to authorities and the media.
- 6. Why is collective action better than complaining alone?
- An individual complaint can often be ignored. However, when hundreds or thousands of people report the same issue, it becomes an undeniable systemic problem. This collective strength creates significant legal, social, and media pressure, forcing large organisations to the negotiating table and leading to results that would be impossible to achieve alone.
- 7. How does Artificial Intelligence (AI) help?
- Our AI serves three key functions:
- Analysis: It rapidly processes large volumes of complaints to identify shared problems, scammer tactics, and systemic failures that a human analyst might miss.
- Connection: It groups together users affected by the same issue, forming the foundation for collective action.
- Evidence: It helps build a strong, data-driven case by uncovering patterns and trends, which is crucial for advocacy and negotiation.
- 8. Who can benefit from Adhoc Support?
- Anyone who feels their consumer complaint has been unfairly ignored, rejected, or mishandled can benefit. This includes issues with faulty products, poor service, unfair contract terms, or fraudulent activities. We believe every legitimate grievance deserves to be heard and acted upon.
Membership & Costs
- 9. How do I join the Adhoc Support community?
- Joining is simple. You can register online, pay the annual membership fee, and activate your account via the link sent to your email.
- 10. How much does it cost and what is the fee used for?
- The annual membership fee is £12 (or 6,000 HUF). As a non-profit social enterprise, this modest fee helps cover our essential operational costs, including the secure technical infrastructure, expert analysis from our team, and community management. This sustainable model ensures we can continue fighting for the entire community’s benefit.
Data Privacy & Security
- 11. How do you protect my data and privacy?
- Your privacy is critical to our mission. All complaints are submitted through a confidential, encrypted digital interface—not a public forum. Our data handling is fully compliant with GDPR and UK data protection laws. We only use your data for the purpose of complaint handling and advocacy, and it is only ever shared with third parties in an aggregated or anonymised format unless you give explicit consent for a specific action. For full details, please read our Privacy Policy.
Our Impact & How You Can Help
- 12. What kind of results has Adhoc Support achieved?
- A key example is our work on the “MBH Bank Google Fraud” case in Hungary. We identified the threat months before it became a national scandal, organised an online victim support group that grew to over 2,500 members , and used strategic media advocacy to expose the systemic nature of the fraud. This pressure forced the bank to revise its position and accelerated official investigations, preventing further losses for thousands of customers.
- 13. How can I support the mission of Adhoc Support?
- Your support is vital. You can help by:
- Joining: Becoming a member adds your voice to our collective strength. Join the Community.
- Donating: As a non-profit, we rely on public contributions to sustain and expand our work. Every donation counts. Support Our Work.
- Spreading the Word: Sharing our story and mission helps us reach more people who need a powerful advocate in their corner.
Adhoc Support CIC – You are not alone! All of us, together!