Evidence-based consumer protection is the cornerstone of effective regulation in a rapidly evolving digital economy. As a regulator or policy-maker, your ability to safeguard the public depends on timely, accurate, and actionable intelligence. Adhoc Support CIC recognises this profound challenge and is constituted to be your partner in this critical mission.
We are a non-profit, UK-registered Community Interest Company, created to serve as a new source of intelligence on systemic consumer harm. Our goal is not merely to advocate, but to provide the structured, data-driven insights necessary for more effective public oversight and enforcement. By transforming scattered individual grievances into coherent, analyzable data, we help you see the bigger picture. Our unique model offers a ground-level view of the market, empowering you to act proactively and with confidence.
What We Offer Your Organisation
Our unique community-powered model transforms individual reports into powerful, actionable intelligence. We support your strategic objectives through three key offerings designed to enhance evidence-based consumer protection.
- Systemic Risk Intelligence: Our AI-powered platform analyses thousands of consumer reports to detect emerging patterns of harm, unfair commercial practices, or product failures at a market-wide level. This serves as an early warning system, enabling you to allocate investigative resources to the most pressing issues before they escalate into widespread problems.
- Anonymised Data for Policy Development: We can prepare and provide fully anonymised and aggregated datasets derived from our extensive complaint repository. This ground-level data can serve as a critical input for robust, evidence-based policy-making, legislative impact assessments, and horizon scanning for future regulatory challenges.
- Compelling Evidence for Enforcement: When a pattern of non-compliance is identified, we compile anonymised, evidence-based case studies that illustrate the tangible, real-world impact on consumers. This rich combination of qualitative and quantitative evidence can significantly strengthen the justification for formal investigations and enforcement actions, demonstrating a clear public interest.
Our Commitment to a Legally Sound & Ethical Framework
Trust and credibility are the bedrock of any successful partnership. We operate with complete transparency and under a strict compliance framework meticulously designed for regulatory scrutiny and public confidence.
- Accountable by Design: Our governance and operational procedures are built to meet the high standards of the ICO Accountability Framework.
- Non-Profit, Public Mission: As a Community Interest Company (No. 16306685) with a statutory asset lock, our structure legally guarantees that all activities are conducted exclusively for the benefit of the community, not for private gain.
- Rigorous Data Protection Compliance: All personal data is processed in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR). Our entire data infrastructure is located within the EEA. For full details, please review our Privacy Policy.
- Aligned with Digital Regulation: Our operational principles align with the transparency and due diligence requirements of the Digital Services Act (DSA).
Pathways for Collaboration
We are committed to building formal, productive relationships with regulatory and policy-making bodies across the UK and EU. We believe that collaboration is the most effective path toward our shared goal of a fairer and safer market for consumers. We propose the following concrete pathways:
- Formal Briefings: We can provide your teams with regular, confidential briefings on the consumer risk trends we are observing within specific sectors, offering insights that may not yet be visible through traditional channels.
- Data Sharing Protocols: We are prepared to work with you to establish secure, legally compliant protocols for the routine sharing of anonymised risk intelligence, tailored to your specific areas of focus.
- Trusted Flagger Partnership: We are actively pursuing “Trusted Flagger” status under the Digital Services Act and welcome engagement with national Digital Services Coordinators to formalise this role and contribute to a safer online environment.
Frequently Asked Questions
- How is the intelligence you provide different from standard market research?
- Our intelligence is sourced directly from aggregated, real-world consumer complaints, not from surveys or focus groups. This provides a real-time, ground-level view of emerging harms and systemic friction points as they happen, often before they become widely known. It is evidence of actual harm, not just market sentiment.
- What is the process for a regulator to receive a data briefing?
- The process begins with a direct, confidential inquiry to our designated regulatory liaison. We will then schedule a preliminary consultation to understand your specific needs and jurisdiction, followed by the preparation of a tailored, anonymised briefing package in a secure and compliant manner.
- Is there a cost associated with accessing your intelligence?
- As a non-profit Community Interest Company, our primary mission is public benefit. We aim to provide baseline intelligence and initial briefings to regulatory bodies free of charge as part of our community contribution. For extensive, ongoing data provision or resource-intensive bespoke reports, we may establish a collaborative funding model or service agreement to cover our operational costs, always on a non-profit basis.
- How do you ensure your data is accurate and not biased?
- Our verification process is multi-layered. AI algorithms first identify patterns, which are then scrutinised and verified by our human team of legal and subject-matter experts. We cross-reference claims and focus on systemic issues backed by multiple, independent consumer reports. This hybrid human-AI approach minimises anecdotal bias and ensures our intelligence is built on a foundation of verifiable, evidence-based data.
Initiate a Dialogue
Adhoc Support CIC is ready to assist your efforts to create a fairer and safer market for all consumers. To discuss a potential partnership, request a preliminary briefing on our capabilities, or learn more about our work in evidence-based consumer protection, please contact our designated lead for regulatory affairs.
Mr. Geza Koczian
Data Protection Officer & Director
Email: dataprotection@adhocsupport.org