Who is Adhoc Support For?
Adhoc Support is for anyone – be it a consumer, an entrepreneur, or a company – who wants to:
- Resolve their complaints quickly and effectively.
- Stop battling companies and service providers alone.
- Ensure their rights are genuinely enforced.
- Learn from the experiences of others in the community.
- Have access to expert support, transparency, and guaranteed data security.
The Benefits of Joining Our Community
- Collective Action on Complaints: Uniting similar cases delivers faster and more powerful results than acting alone.
- Expert Support: Our team of legal, IT, and consumer rights specialists assists you throughout the entire process.
- AI-Powered Innovation: A smart, automated system ensures fast, accurate, and efficient case administration.
- A Global Community: We share success stories, learn from each other’s experiences, and stand together for fairness.
- User-Friendly Platform: You can launch your complaint in minutes from our easy-to-use online platform.
- Full Transparency & Data Security: You are kept informed at every step, and your personal data is always secure in our confidential, encrypted system.
More Than a Platform: The Adhoc Support Ecosystem
To truly solve problems, we go beyond simple complaint handling. This philosophy, born from a multi-decade journey detailed in Our Advocacy Story, led us to create a multi-layered consumer protection ecosystem designed to prevent issues, educate the public, and take powerful collective action.
Our ecosystem is built on several key pillars:
- The Central Advocacy Platform: This is the core of our work, where members submit complaints, our AI connects related cases, and we organise collective action.
- Proactive Prevention & Warning: We run proactive initiatives to identify and warn the public about risks like fraudulent webshops and online scams, helping consumers avoid harm before it happens.
- Education & Knowledge Sharing: Through articles, analyses, and case studies, we equip consumers with the knowledge to navigate the digital marketplace safely and confidently.
- Community Mobilisation: We build and manage a vast, active community base. This social foundation gives our collective actions real-world weight and legitimacy.
- Strategic Media Partnerships: Through partners like EuroAstra, we amplify our findings and give a powerful public voice to consumer issues, ensuring they cannot be ignored.
Our Ecosystem in Action: The MBH Bank Case Study
Our model is proven. In the case of the MBH Bank “Google Fraud,” we identified the threat nine months before it became a national scandal. By combining media amplification through our partner EuroAstra with community organising on our platform, we grew a small group of victims into a 2,500-strong advocacy community. This forced the bank to change its approach and led to a nationwide prevention campaign that protected thousands from harm. This is the power of our ecosystem.
Our Complaint Resolution Process: A Disciplined Approach
We believe in a professional, evidence-based process. Our methodology ensures that every action we take is justified and effective.
- 1. Data Collection & Investigation: We start by gathering the facts. We listen to our members, document the specifics of each case, and use the power of community to build a comprehensive database of related incidents.
- 2. Objective Analysis: We then analyse this data to identify patterns, systemic failures, and the precise methods used. Our goal is not to create drama, but to build a fact-based, objective case.
- 3. Strategic Action: Armed with verified evidence, we initiate the most effective course of action. This can include contacting the company directly, informing regulatory bodies, or providing legal guidance for collective proceedings.
The Process: Your Journey with Us
1. Register and Agree to Terms via E-Signature
Complete the online registration form. To ensure our relationship is transparent and legally sound, you will be asked to electronically sign our Terms and Conditions and Privacy Policy. This secure e-signature creates a formal agreement, allowing us to represent you effectively and guaranteeing that you have understood and consented to our process. The annual membership fee is £12. Once paid, activate your account via the link sent to your email. Your membership is risk-free for the first 14 days, during which you can cancel for a full refund without giving a reason.
2. Submit Your Complaint
Log in to your secure account and click “Submit a Complaint”. Complete the form with all necessary details, upload any supporting documents, and send your complaint. Our experts will respond shortly.
3. Handling and Community Action
Your case is handled by our expert team. If we identify similar complaints from other members, a group action may be launched to increase pressure. You will receive continuous progress updates in your account.
A Proactive Partner for Businesses
For businesses, Adhoc Support is your most effective early-warning system. Instead of chaotic social media feedback, you receive structured, verified insights from your customers through a professional channel. Partnering with us allows you to de-escalate public conflicts, protect your brand’s reputation, and turn valuable customer feedback into a tool for quality assurance and growth.
Funding and Sustainability: A Transparent Model
What Our Members Say
“On my own, I couldn’t get anywhere, but thanks to the power of the community, my complaint was finally resolved!” – Sarah, Manchester
“I battled for months with a faulty laptop, but after we reported the issue together through Adhoc Support, the retailer finally replaced it.” – Balázs, Pécs (HU)
“My flight was cancelled and the airline refused compensation. With the community’s help, we finally got our money back.” – Gabriella, Debrecen (HU)
“With group action, we managed to get the provider to finally address our complaint – otherwise, I wouldn’t have stood a chance.” – John, London
Frequently Asked Questions
- What is the Adhoc Support community?
- A unique online platform where consumers, entrepreneurs, and companies can collectively, with expert help, resolve their complaints – making us stronger together.
- How much does it cost to join?
- The annual membership fee is £12, covering technical infrastructure, expert support, and community operations. Your first 14 days are risk-free, with a full right to cancel for a refund as per UK/EU consumer regulations.
- How is the platform funded for larger legal cases?
- The membership fee covers our standard operations and out-of-court actions. If a case requires formal legal proceedings, it is funded by a “Joint Fund.” Participants in that specific action vote on a clear budget for any additional costs (like legal fees). This means you only contribute to larger actions if you explicitly agree to, and the cost is shared amongst everyone involved. We may also operate on a success-fee basis (e.g., a small percentage of a successful claim), which is always agreed upon in advance.
- What kind of legal support is provided?
- While we provide expert guidance, Adhoc Support is not a law firm. For cases that require formal legal action, we partner with independent, professional law firms to ensure the community is represented by the highest level of expertise.
- How many complaints can I submit?
- Each user can submit up to 10 complaints per month (fair usage policy).
- Why do I need to e-sign the terms?
- The electronic signature creates a formal, legally-binding agreement which is necessary for us to represent you in a professional capacity. It ensures full transparency and confirms that you have reviewed and accepted our terms of service and privacy policy. Our e-signature process is secure and compliant with UK/EU eIDAS regulations.
- What if my complaint isn’t resolved?
- You’ll receive expert advice on next steps. If other members have a similar issue, a group action may be initiated to increase pressure on the service provider.
- What if I have a dispute with Adhoc Support?
- Our goal is to resolve any issues directly and amicably. However, as a member, you have the right to turn to an Alternative Dispute Resolution (ADR) body or use the EU’s Online Dispute Resolution (ODR) platform. Details are provided in our Terms & Conditions.
- Can I leave the community?
- Yes, you can request deletion of your data at any time; this will be processed according to our Privacy Policy. You also have a 14-day statutory right to cancel your membership after joining.