Terms and Conditions

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. You also agree to our Privacy Policy and Cookie Policy, which are incorporated by reference into this agreement. If you do not agree with any part of these Terms, you must not use the Service. Use of the Service is restricted to individuals who are at least 18 years of age.

2. Intellectual Property Rights

All content on the Service, including but not limited to text, graphics, logos, images, software, and videos (“Content”), is the property of Adhoc Support CIC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may access and use the Content for personal, non-commercial purposes only, provided that you maintain all copyright and other proprietary notices.
• Any other use, including the reproduction, modification, distribution, transmission, or commercial exploitation of the Content, is strictly prohibited without our prior written consent.
• Unauthorized use, data scraping, or duplication of Content may result in legal action.

3. User Conduct and Acceptable Use

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Service.

• You must not submit, upload, or distribute any material that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable.
• You must not use the Service to transmit unsolicited commercial communications (spam) or engage in any form of automated data collection (scraping).
• You must not knowingly introduce viruses, trojans, worms, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Service, the server on which it is stored, or any server, computer, or database connected to it.

4. User-Submitted Information

When you submit information to the Service, such as through a complaint form, you are responsible for the legality, accuracy, and appropriateness of that information. By submitting information, you grant Adhoc Support CIC a worldwide, non-exclusive, royalty-free license to use, reproduce, and analyse such information for the purpose of fulfilling our community interest mission.

• Do not submit confidential information through any public-facing areas of the Service. The process for submitting formal complaints is detailed in our Privacy Policy and is handled through secure, non-public channels.
• We reserve the right, but not the obligation, to monitor, edit, or remove any user-submitted information that, in our sole discretion, violates these Terms.
• We accept no liability or responsibility for any information submitted by users.

5. Disclaimers and Limitation of Liability

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Adhoc Support CIC disclaims all warranties, express or implied, in connection with the Service and your use thereof.

• We make no warranties or representations about the accuracy or completeness of the Service’s Content and assume no liability for any errors, mistakes, or inaccuracies.
• We do not warrant that the Service will be available, uninterrupted, or error-free. We may suspend, withdraw, or restrict the availability of all or any part of our Service for business and operational reasons.
• In no event will Adhoc Support CIC, its directors, or its partners be liable for any direct, indirect, special, incidental, or consequential damages arising out of or in connection with your use of the Service.
• You agree to indemnify and hold harmless Adhoc Support CIC and its directors from and against any and all claims, damages, obligations, losses, liabilities, and expenses arising from your breach of these Terms.

6. Data Protection and Privacy

All personal data we collect is processed in strict accordance with our Privacy Policy and Cookie Policy. These policies provide detailed information on our lawful bases for processing, your data protection rights under UK and EU GDPR, data retention schedules, and our security measures. For any data protection inquiries, please contact our Data Protection Officer at dataprotection@adhocsupport.org.

7. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by Adhoc Support CIC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content or services.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights if you are a consumer in the European Union, and you may be able to bring a claim in your local jurisdiction under mandatory consumer protection laws.

9. General Provisions

• Changes to Terms: We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the “Last updated” date on this page. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
• Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect.
• Contact: For any questions regarding these Terms, please contact us at dataprotection@adhocsupport.org.